Refunds are processed under below mentioned pattern:
The different modes of refund available are:
Payment mode: Cash on Delivery
1. UPI (Amount less than Rs 1000) - Refund will be processed to the UPI account for which UPI ID has to be shared
2. Gift Card (Amount less than Rs 10000) - Refund will be processed to Gift Card account
3. Bank account (IMPS/NEFT) - Refund will be processed to bank account for which bank details have to be shared
Payment mode: Prepaid
1. Back to source - Refund will be processed to the payment mode(Debit/Credit card, NEFT, UPI) used to pay for the order
2. Gift Card (Amount less than Rs 10000) - Refund will be processed to Gift Card account.
Why does it take time for the refund amount to be credited when it was already processed by Urbankart?
Once the refund has been processed, the bank takes some time to reverse your initial transaction and complete the refund. However, the refund amount can be seen in your account within the time frame provided to you. Please contact your bank with the refund reference/UTR number in case you don't see the refund amount in your account after the specified timeframe.
Will I get a complete refund if the item is cancelled or returned if I have paid for the order using the 'Credit Card No Cost EMI' payment option?
Yes, you will get a complete refund to the extent of the EMIs paid (if any) in case the order is cancelled or returned.
However, banks may charge some cancellation/refund or pre-closure charges. Please check with your respective bank for their policy for cancellations, refunds, and pre-closures.
*Orders for certain items cannot be cancelled after 24 hours of order placement, or returned once delivered. Please check the seller's cancellations & returns policy on the product page for details.
Can I get the refund for the item through any other mode if I have paid for my order using the 'Pre-approved EMI' payment option?
No, the refund mode cannot be changed for an order that was paid for using SBI's 'Pre-approved EMI' payment option.
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